????Established?in?1986,?Sutherland?Global?Services?is?a?global?provider?of?business?process?and?technology?management?services?offering?an?integrated?portfolio?of?analytics-driven?back-office?and?customer?facing?solutions?that?support?the?entire?customer?lifecycle.
Headquartered?in?Rochester,?N.Y.,?Sutherland?is?one?of?the?worlds?independent?BPO?companies?employing?over?30,000?professionals?across?35?operation?centers?and?business?operations?located?in?the?Philippines,?China,?India,?the?United?Arab?Emirates,?Egypt,?Bulgaria,?the?United?Kingdom,?Canada,?the?United?States,?Mexico,?Jamaica?and?Colombia.
????Since?inception,?Sutherland?has?remained?laser-focused?on?a?single?mission:?to?help?our?clients?maximize?their?customer?lifetime?value?and?increase?their?competitive?advantage?by?helping?drive?productivity?and?efficiency?while?delivering?measurable?results.
The?focus?of?the?mission?is?not?just?cost?reduction,?but?driving?business?performance?improvements?across?processes?spanning?revenues,?cash?flow?and?capital?utilization?as?well?as?maximizing?customer?satisfaction,?and?enhancing?overall?competitive?advantage?of?the?client?organization.
The?measureable?results?of?the?mission?are?delivered?by?the?flawless?execution?of?a?seamless?suite?of?services?–?referred?to?as?Integrated?BPO?–?that?operate?across?the?entire?lifecycle?of?the?Clients?customers?and?cover?both?the?revenue?and?cost?sides?of?the?clients?business?operations?including?corporate?functions?such?as?F&A?and?HR.
Industry?Focus
?????Technology,?Telecom,?Retail,?Banking,?Travel?&?Transportation?and?Healthcare
Service?Offerings
1.?Business?Transformation:?Business/Process?Consulting?/?Performance?Optimization/Transformation
2.?Knowledge?Processes:?Business?&?Financial?Research?/?Analytics/Analytics-enabled?Services
3.?Back-office?Management:?Industry-specific?Services/?F&A/?HRO
4.?Front?Office?Management:?Customer?Lifecycle?Services/?Technical?/?Customer?Support?Services
Differentiators
1.?Operational?Analytics
Deployment?of?advanced?Analytics?to?derive?insights?that?accelerate?and?exponentially?impact?service?cost?reduction/?revenue?growth?/?C-SAT?enhancement
2.?Technology?Innovation
Sutherland?services?are?proprietary?technology-enabled?and?platform?based?to?ensure?service?delivery?predictability,?scalability?and?repeatability.
3.?Revenue-enabling?Solutions
Proprietary?Sutherland?platforms?and?portals?can?be?deployed?on?behalf?of?or?as?an?interface?to?a?client?environment?to?create?multiple?revenue?generating?service?delivery?models.
4.?Outcome-based?Commercial?Models
Sutherland?is?a?pioneer?of?outcome-based?commercial?models.
Email：sunny.jiang@sutherlandglobal.com
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