Objective:Support?CRM?manager?to?find,?attract,?and?win?new?customers,?nurture?and?retain?those?the?company?already?has,?entice?former?customers?back?into?the?fold,?and?reduce?the?costs?of?marketing?and?customer?service.Responsibility:?*BUSINESS?ANALYSIS-?Collect?the?data?of?the?guest's?purchase?behaviors?to?maximize?and?continually?improve?upon?the?return?on?investment?of?each?consecutive?initiative.-?Analyze?the?data?of?distribution?channels,?customers,?products.-?Support?the?definition?of?objectives?and?measures?for?marketing?and?client-telling?objectives.-?Regularly?measure?the?performance?of?the?distribution?channels?through?a?set?of?KPI,to?reach?the?set?goals?for?the?region/store/staff?member.*DATA?MANAGEMENT-CRM?system?maintenance?-?Minimizing?duplications?and?data?quality.-?Secure?data?entry?standards.-?Manage?correct?data?from?disparate?IT?systems.*TRAINING-?Collect?and?translate?WW?training?materials.-?Ongoing?support?for?all?users.*OTHERS-?Creation?of?list?views?for?marketing?mail?outs.-?Creation?of?business?reports.-Communicate?with?store?CRM?Specialist?or?ambassador;?to?get?first?hand?CRM?related?feedbacks,?like?client?retention?rate,?etc.Requirements:-4?years?of?experience?in?information-based?CRM?environment-Operational?luxury/fashion?retail?knowledge?(sales,?customer?care,?and?marketing?standards)-Collaborative?team?member-Goal-oriented?project?management-Close?attention?to?detail,?strong?planning?skills?and?an?analytical?approach-Strong?working?knowledge?of?Microsoft?Excel?and?working?knowledge?of?CRM?software?and?business?intelligence?tools
