purpose?statemen
responsible?for?the?ｄｅｌivery?of?background?screening?reports?to?clients?within?clients?slas?and?the?ongoing?recruitment?and?development?of?the?client?services?ｅｘｅｃutive?team.
the?nature?and?scope?of?this?position
a.?effective?co-ordination?of?the?work?flow?from?receipt?to?release?of?final?reports,?including?liaison?with?offices?in?kuala?lumpar,?singapore?and?hong?kong?to?co-ordinate?work?flows?and?resources?to?maximise?operational?efficiency.
b.?management?of?client?relationships?to?ensure?client?satisfaction?and?the?building?of?advocacy?for?risq?group?and?our?services.
c.?maintenance?of?a?high?level?of?product?and?service?knowledge?such?that?advice?can?be?provided?to?clients,?internal?and?external?acｃｏｕｎｔs?on?process?and?or?product?enhancements?to?enhance?service?ｄｅｌivery?and?increase?client?revenue.
d.?mapping?and?ongoing?maintenance?of?workflows?to?ensure?optimal?efficiency;?speed?and?accuracy?and?client?satisfaction.
the?dimension?of?this?position
a.?co?ordination?of?work?flows?to?ensure?client?slas?are?meet?,?turnaround?time?and?accuracy
b.?establish,?maintain?and?ｕｐｄａｔｅ?standard?operating?procedures?and?training?documents.
c.?monitor?quantity?and?quality?of?the?team’s?outputs?and?implement?corrective?measures?where?necessary.
d.?analyse?manpower?planning?as?it?relates?to?operations?in?apac.
e.?conduct?performance?appraisals?in?a?timely?manner?for?all?direct?reports
f.?recruitment,?ｓｅｌｅｃｔion,?training?and?retention?of?all?staff.
g.?maintain?a?high?level?of?product?and?service?knowledge?to?enable?the?explanation?of?our?product?range?and?their?benefits?to?both?internal?and?external?clients.
h.?input?into?budget.
i.?maintain?confidentiality?with?regard?to?all?candidate,?customer?and?commercial?information.
j.?participate?in?professional?development?activities?to?meet?identified?developmental?goals?to?achieve?professional?and?personal?growth.
k.?adhere?to?the?mission,?vision,?values,?policies?and?procedures?of?aim?screening.
l.?other?duties?assigned?by?the?operation?director
decision?making?authorities?assigned?to?this?position
a.?staffing?needs,?distribution?of?work,?annual?leave?requests
b.?productivity?standards?of?operational?staff?in?apac
c.?operational?processes?in?apac
the?special?skills,?knowledge?and?work?experiences?needed?to?achieve?the?objectives?of?this?position
a.?intermediate?to?advanced?microsoft?office,?word?and?excel?skills
b.?absolute?discretion?and?confidentiality
c.?strong?prioritisation?and?multi-tasking?skills
d.?the?attention?to?detail?gene,?ability?to?work?autonomously?and?under?pressure
e.?a?willingness?to?take?responsibility?and?accept?acｃｏｕｎｔability.
f.?a?can?do?attitude,?willing?to?assist?tactically?while?maintaining?a?strategic?stance
g.?advanced?written?and?oral?english?communication?skills
h.?a?keenness?to?learn
i.?a?real?spirit?to?serve
