The?IT?Support?role:
?We?are?is?looking?for?a?proactive?and?driven?individual?to?join?the?Technical?Operations?(IT)?Team.?We?are?a?digital?business?in?which?continuous?uptime?and?smooth?IT?experience?is?central?to?our?success.?The?role?of?the?IT?Support?Senior?Engineer?therefore?represents?a?visible?and?valued?opportunity?for?the?right?candidate?to?have?an?immediate?impact.?Based?in?Shanghai,?you?will?provide?first-tier?online?and?in-person?support?to?the?office,?and?remote?support?to?the?rest?of?the?APAC?region?(Seoul,?Hong?Kong,?and?Tokyo).?At?the?same?time,?you?will?be?joining?a?global?team,?contributing?to?remote?support?of?our?global?offices?in?the?US?and?EMEA.?
?From?day?one,?you?will?be?given?areas?of?responsibility?and?be?expected?to?manage?your?own?time.?You?will?need?to?maintain?a?positive,?problem-solving?mindset,?and?be?attracted?by?the?challenge?of?delivering?high?quality?support?in?a?fast-paced?environment.?You?are?proactive,?creative,?and?enjoy?interacting?with?other?people.?You?are?always?to?be?looking?for?ways?to?improve?your?own?work?while?at?the?same?time?being?committed?to?helping?the?wider?team?succeed.?You?are?excited?to?make?the?most?of?on-the-job?and?classroom-based?learning,?and?the?opportunity?to?dive?into?the?field?of?IT?through?exposure?to?a?wide?array?of?different?technologies,?regions,?and?challenges.?
?Core?responsibilities:
???Manage?relationships?with?third?party?vendors??Monitor?projects?and?new?technology?roll-outs??Set?up?and?manage?user?subscriptions?and?accounts??Test?and?monitor?IT?infrastructure?to?ensure?optimal?performance??Maintain?the?company?IT?hardware?asset?register,?monitoring?and?ordering?stock??Troubleshoot?tech?issues,?in?person?and?remotely,?including?help?desk?operations?and?deskside?support??Configure?and?deploy?Macs,?VoIP?phones,?hardware,?and?networking?equipment??Support?both?our?proprietary?and?third-party?software?applications??Maintain?meeting?room?hardware?for?conference?calls?and?video?conferencing??Collaborate?with?global?colleagues?to?ensure?that?all?transferees,?visitors,?and?new?joiners?integrate?seamlessly??Requirements:
???4+?years?of?relevant?experience?in?similar?roles?(Apple?Genius,?Help?desk,?etc)??Excellent?understanding?of?computer?hardware,?networking,?OS?X?and?G?Suite??Evidenced?problem-solving?skills,?comfortable?navigating?ambiguity??Thrives?in?a?results-oriented,?fast-paced?environment??Bachelor’s?Degree??Attributes?we're?looking?for:
???People-oriented,?customer?service?mindset??Excellent?communication?skills,?and?infectious?energy??Naturally?positive?attitude,?with?the?ability?to?maintain?patience?and?composure?under?pressure??Excellent?track?record?of?successful?service?delivery?IT??Team-oriented?mindset,?with?a?natural?willingness?to?always?go?the?extra?mile?please?send?your?CV?to?susan.mao@access-people.com
