PRINCIPAL?ACCOUNTABILITIES:
"Deliver?Service?Catalogue?capturing?costs,?billing?model,?service?tiers,?and?service?offering
Create?Service?Roadmap?detailing?service?strategy,?evolution?&?value?proposition?over?medium-long?term?horizon
Interact?across?divisions?within?IS,?at?all?levels?(up?to?and?including?Regional?Management?Team)?to?ensure?buy-in?and?investment?support?for?Service?Roadmap
Work?with?Development?and?Operations?teams?to?ensure?development,?delivery,?and?continuous?improvement?of?the?Service?Roadmap,?requiring?influencing?without?(in?many?cases)?direct?authority
Responsible??for?Regional?Operations?Reviews,?and?contribute?to?Global?Operations?Reviews
Responsible?for?Service?Reviews?to?ensure?Service?delivery?remains?within?agreed?SLAs
Run?Service?Improvement?workshops?to?capture?feedback?and?opportunities
Gather?and?report?information?on?Service?utilisation,?uptake,?and?value
Benchmark?Service?externally?ensuring?it?remains?competitive?with?industry"
NATURE?AND?SCOPE:
"Service?Strategy
-?Develop?roadmap,?tiers?and?costs,?utilizing?external?benchmarking?and?internal/external?drivers?for?change
-?Develop?a?systematic?long-term?action?plan?for?a?service?organization?to?support?and?achieve?defined?business?objectives?of?the?service
-?Deliver?Service?Catalogue?pages
-?Develop?customer?network?and?market?service?to?ensure?key?stakeholders?provide?input?to,?understand,?and?support?the?defined?service?strategy
-?Contribute?to?global?Service?Management?Office?direction?and?strategy"
"?Service?Development?&?Delivery
-?Ensure?Development?teams?prioritize?projects?that?are?aligned?with?delivering?the?Service?strategy?and?roadmap
-?Work?with?Operations?teams?to?ensure?sustainable?delivery?of?the?Service?as?designed
-?Chair?Operations?reviews?and?report?on?agreed?metrics,?including?cost
-?Act?as?a?point?of?escalation?in?case?of?systemic?or?crisis?issues?with?services
-?Proactively?identify?process,?people,?and?technology?gaps,?and?then?initiate?and?drive?continuous?improvement?projects"
"Business?Partnership
-?Capture?feedback?and?opportunities?through?workshops,?Mars?IS?Consumer?survey,?and?other?avenues
-?Measure?service?adoption?and?utilisation?to?identify?improvement?opportunities
-?Agree?and?document?the?service?levels?supporting?the?business?requirements?and?cost?constraints?with?the?Business?Partnership?teams?in?respective?regions?as?part?of?the?Unit?Gameplan?process"
Background?Experience?&?Qualifications
"Education?(Minimum?Needed):??Bachelor?degree?in?related?discipline
Experience?(Minimum?Needed):??6?years
Specialized?Knowledge?Needed?for?Performance?of?Job:?Comprehensive?IT?experience,?ideally?in?ITIL?service?delivery,?covering?multiple?technology?areas,?with?direct?business?engagement?and?financial?management"
Key?MLCs
"Strategic?Agility
Innovation?Management
Standing?Alone
Comfort?Around?Senior?Management
Influencing?without?authority
Negotiating/Conflict?Management
Perspective
Directing?Others
Business?Acumen"
