If?you?have?interest?in?this?position,?pls.?send?your?resume?to?a-wewan@microsoft.com,?thank?you!
This?position?can?be?located?in?both?Beijing?or?Shanghai.
Global?Foundation?Services?is?the?team?behind?the?cloud.?GFS?is?responsible?for?delivering?over?200?Microsoft?web?portals,?Live?and?Online?Services?around?the?world?including?infrastructure,?security?and?compliance,?operations,?globalization,?and?manageability.?Our?focus?is?on?smart?growth,?high?efficiency,?and?delivering?a?trusted?experience?to?customers?and?partners?worldwide.??We?are?looking?for?a?passionate,?high?energy?individual?to?help?deliver?the?Hosting?Services?that?powers?the?world’s?largest?online?businesses.
As?an?On-Site?IT/Ops?Service?Engineer?you?will?be?part?of?the?Data?Center?Solution’s?(DCS)?Hosting?Services?Delivery?Team.?The?team?consists?of?highly?skilled?members?who?ensure?the?successful?delivery?of?best-in-class?hosting?services?to?Microsoft’s?product?groups;?such?as?Bing,?Azure,?Hotmail,?O365,?and?Microsoft’s?corporate?infrastructures.?As?a?member?of?this?team?you?will?be?responsible?for?implementing?standard?operating?processes?and?leading?teams?of?Operations?Analysts?to?implement?those?processes.??Additionally,?you?will?audit?and?monitor?the?Operations?Analysts?efficiency?against?Service?Level?Agreements?(SLA)?and?customer?expectations,?helping?guide?&?improve?their?skill-sets?to?drive?service?delivery.??You?may?also?be?tasked?with?performing/managing?special?DC?infrastructure?projects,?contributing?to?global?process?development,?and/or?assisting?with?service?design.???You?will?represent?Data?Center?Solutions?during?technical?escalations?occurring?in?your?respective?site.?Persons?in?this?role?will?be?responsible?for?the?coordination?and?communication?of?activity?among?site?teams,?management?teams,?and?customers,?during?challenging?&?broad?high-pressure?scenarios.
Roles?&?Responsibilities?As?a?Data?Center?Solutions,?IT/Ops?Service?Engineer,?you?will?have?the?opportunity?to?guide?a?team?supporting?Microsoft’s?key?services,?such?as?Bing,?Azure,?Hotmail,?O365,?and?other?Microsoft?corporate?infrastructures?within?a?Microsoft?Production?Enterprise?Data?Center?(DC).?You?will?be?responsible?for?providing?information?technology?(IT)?services?and?leadership.?This?role?will?primarily?support?OS,?server?hardware,?and?DC?infrastructures?in?enterprise?datacenters.??You?will?also?provide?ancillary?support?for?enterprise?class?networking?and?storage?infrastructures?-?all?in?a?24x7x365?environment.
The?IT/Ops?Service?Engineer?will?help?establish?a?customer?experience?strategy?while?working?with?the?local?site?Data?Center?Management?team,?as?well?as?local?Operations,?and?Critical?Environments?teams.
Managing?the?IT?Operations?team?and?resources?in?your?site?and?leveraging?a?solid?understanding?of?troubleshooting
techniques?(or?technical?abilities)?will?be?vital?to?your?success.?High?levels?of?professionalism,?communication,?coordination?and?customer?service?principles?are?essential?for?the?IT/Ops?Service?Engineer.?IT/Ops?Service?Engineers?will?organize?and?prioritize?IT?tasks?and?projects?within?their?data?center?and?globally.
IT/Ops?Service?Engineers?will?have?the?opportunity?to?grow?and?share?technical?expertise?via?mentoring?and?training?of?other?Leads?and?Analysts?and?guiding?less?experienced?team?members.?You?will?be?expected?to?frequently?draw?on?your?depth?of?experience?and?expertise?to?offer?solutions?to?complex?problems.??Persons?in?this?role?may?also?have?the?opportunity?to?contribute?to?global?processes,?service?design?and?development.?IT/Ops?Service?Engineers?will?also?be?required?to?take?on?additional?tasks?as?assigned.
With?our?mission?being:?“DCS?is?Microsoft's?DC?Provider?of?Choice”?you?will?work?with?individuals?and?teams?of?various?disciplines?across?the?IT?and?CE?services?spectrum.?Excellent?customer?service,?interpersonal?awareness,?and?communication?skills?will?be?pivotal?in?bringing?your?technical?and?leadership?abilities?to?life,?while?supporting?Microsoft’s?future?success!
Skills?&?Qualificactions??Bilingual?in?both?English?and?Chinese?-?spoken?and?written.??Must?be?able?to?both?operate?as?a?member?of?a?larger?global?team?while?fostering?a?culture?of?teamwork?for?his/her?respective?local?team.??Requires?excellent?inter-personal,?communication?and?presentation?skills.??Proven?track?record?of?both?internal?and?external?vendor?management?in?maintenance?based?contracts.??Proven?track?record?in?process?and?procedure?development?and?execution.??Proven?success?and?experience?in?recruiting,?promoting,?training,?disciplinary?actions,?and?other?basic?management?functions.??Demonstrated?ability?to?lead?a?team?to?deliver?against?Company/Group?Vision?and?Strategic?Initiatives.?Lead?and?provide?direction?to?his/her?team?specific?to?delivering?services?in?a?dynamic?hosting?environment.
Experience?Required?Certifications?and?Accreditations??Required?-?at?least?one?of?the?three?:?o?CompTIA?Server+?Certification?o?or?Hardware?Certification?-?HP?APS?in?ProLiant?o?or?CompTIA?A+??Required?-?at?least?one?of?the?four?o?BS/BA?in?Computer?Science,?Math,?Telecommunications?or?equivalent?education?o?Microsoft?MCSA?2003,?2008,?or?2012?o?4?in?any?combination?of?MCP/MCTS?and?CompTIA?2003,?2008,?2012?certifications?o?4+?years?of?experience?in?Data?Center/IT?Operations??CompTIA?Network+?and/or?CCNA?Certifications?-?Preferred??ITIL?v3?Foundation?and/or?MOF?Certifications?-?Preferred
Industry?Experience?&?Skills??2+years?of?experience?in?production?or?pre-production?IT?environments?-?Required??Leadership?and?effective?coordination?capability?to?deliver?upon?Statements?of?Work?-?Required??Ability?to?communicate?technical?and?business?problems?in?a?non-technical?manner?-?Required??Strong?written,?verbal,?and?interpersonal?communication?skills?-?Required??Ability?to?coordinate?and?host?conference?calls?and?escalation?bridges?with?internal?customers?and?senior?management?-?Required??Proficiency?with?MS?Office?Applications?-?Required??Ability?to?lift?60+?lbs.?above?waist?level?without?assistance?-?Required??Ability?to?effectively?prioritize?and?execute?tasks?in?a?dynamic?and?high-pressure?environment?-?Required??Flexibility?to?work?off-shifts?as?requested?or?dictated?by?the?flow?of?business?-?Required
Strong?understanding?of?Ticketing?or?Workflow?Management?Systems?and?Tools?-?Required??Strong?understanding?of?Configuration?Management?Tools?and?Information?-?Required??Experience?in?vendor?management,?ability?to?manage?and?monitor?progress?to?ensure?objectives?are?achieved?for?outsourced?maintenance?and?projects.?-?Required??Proven?ability?to?balance?competing?demands?for?resources?and?adapt?to?changing?priorities.?-?Required??Proven?ability?to?deliver?tasks?on-time?and?adherence?to?deadlines.?-?Required??Proven?ability?to?apply?clear?critical?thinking?in?complex,?stressful?situations.?-?Required??Strong?experience?managing?escalation?and?emergency?issues?-?Required??Experience?with?Critical?Electrical/Mechanical?Data?Center?technologies?-?Preferred??Familiarity?with?Project?Management?principles?-?Preferred??Programming?or?scripting?capability?with?Microsoft?technologies?(Powershell,?Perl,?SQL,?etc.)?-?Preferred??Strong?experience?with?Health?and?Safety?Risk?Assessments?and?Control?Measures?-?Preferred
Microsoft?is?an?equal?opportunity?employer?and?supports?workforce?diversity.?GCR:CN:DEV:EN
