運動相機售后文員

Responsibility職位描述:???????1.?Respond?to?customer?inquiries?via?live?chat/email/phone,?and?solve??customer’s?issues?in?a?professional?and?timely?manner.??通過聊天/郵件/電話等方式回答用戶的詢問，專業并及時解決用戶的問題??2.?Exercise?judgment?in?the?examination,?interpretation,?and?decisions??concerning?the?resolution?of?problems.??運用判斷力來進行有關問題解決的測試、解釋以及決策??3.?Accurately?record?customer?feedbacks?using?the?customer?service?tools.??使用客戶服務工具精確記錄用戶的反饋??4.?Summarize?and?provide?customer?feedback?to?management??總結并向管理人員提供用戶反饋.??5.?Maintain?departmental?standards?of?quality,?customer?satisfaction,??productivity?and?problem?resolution.??保持部門的質量、客戶滿意度、生產力以及問題解決的標準??6.?Perform?related?duties?as?assigned.??履行分配的其他職責????Requirement:?要求：????College??degree?above????????大專以上學歷??2.Basic?English,?passion?and?love?sports??會基礎英語,?有熱情，熱愛運動????3.?Has?basic?Computer?Skills?i.e.?Internet/Web??Browsing,?MS?Office?and?Windows??基本的計算機操作技能，如網頁瀏覽，MS?Office，windows等等??4.?Has?good?encoding/typing?skills??良好的打字速度??5.?Good?Communication?Skills?and?Active?Listening?particularly?on?Customer??Relations.??良好的溝通技巧以及積極聆聽的態度，特別是在處理客戶關系方面??6.?Can?work?under?pressure.??具備一定抗壓能力