1.?Respond?to?customer?inquiries?via?live?email/phone,?and?solve?customer’s?issues?in?a?professional?and?timely?manner.通過郵件/電話等方式回答用戶的詢問，專業并及時解決用戶的問題2.?Exercise?judgment?in?the?examination,?interpretation,?and?decisions?concerning?the?resolution?of?problems.運用判斷力來進行有關問題解決的測試、解釋以及決策3.?Accurately?record?customer?feedbacks?using?the?customer?service?tools.使用客戶服務工具精確記錄用戶的反饋4.?Summarize?and?provide?customer?feedback?to?management總結并向管理人員提供用戶反饋.5.?Maintain?departmental?standards?of?quality,?customer?satisfaction,?productivity?and?problem?resolution.保持部門的質量、客戶滿意度、生產力以及問題解決的標準6.?Perform?related?duties?as?assigned.履行分配的其他職責Requirement:?要求：1.?Bachelor?degree?above專科及以上學歷2.?Proficient?in?Japanese,?passion?and?love?sports精通日語,?有熱情，熱愛運動3.?Have?a?basic?English?skill基本的英語能力4.?Has?basic?Computer?Skills?i.e.?Internet/Web?Browsing,?MS?Office?and?Windows基本的計算機操作技能，如網頁瀏覽，MS?Office，windows等等5.?Has?good?encoding/typing?skills良好的打字速度6.?Good?Communication?Skills?and?Active?Listening?particularly?on?Customer?Relations.良好的溝通技巧以及積極聆聽的態度，特別是在處理客戶關系方面7.?Can?work?under?pressure.具備一定抗壓能力
