粵語售后技術支持代表

公司地址/工作地點：蘇州市獨墅湖高教區，創意產業園B3區23棟，創苑路和新平街交叉口
Responsibility職位描述:
1.?Respond?to?customer?inquiries?via?live?chat/email/phone,?and?solve?customer’s?issues?in?a?professional?and?timely?manner.
通過聊天/郵件/電話等方式回答用戶的詢問，專業并及時解決用戶的問題
2.?Exercise?judgment?in?the?examination,?interpretation,?and?decisions?concerning?the?resolution?of?problems.
運用判斷力來進行有關問題解決的測試、解釋以及決策
3.?Accurately?record?customer?feedbacks?using?the?customer?service?tools.
使用客戶服務工具精確記錄用戶的反饋
4.?Summarize?and?provide?customer?feedback?to?management
總結并向管理人員提供用戶反饋.
5.?Maintain?departmental?standards?of?quality,?customer?satisfaction,?productivity?and?problem?resolution.
保持部門的質量、客戶滿意度、生產力以及問題解決的標準
6.?Perform?related?duties?as?assigned.
履行分配的其他職責
Requirement:?要求：
1.College?degree?above
大專以上學歷
2.?Can?speak?Cantonese?fluently,?passion?and?love?sports
粵語標準,?有熱情，熱愛運動
3.?Have?a?basic?English?skill
基本的英語能力
4.?Has?basic?Computer?Skills?i.e.?Internet/Web?Browsing,?MS?Office?and?Windows
基本的計算機操作技能，如網頁瀏覽，MS?Office，windows等等
5.?Has?good?encoding/typing?skills
良好的打字速度
6.?Good?Communication?Skills?and?Active?Listening?particularly?on?Customer?Relations.
良好的溝通技巧以及積極聆聽的態度，特別是在處理客戶關系方面
7.?Can?work?under?pressure.
具備一定抗壓能力